A single-location med spa was sitting on a list of inquiries that never got a follow-up call. Carson turned it into booked revenue.
The front desk was too busy with in-clinic clients to chase web inquiries and DMs. Consult requests piled up unanswered, and a spreadsheet of hundreds of past leads sat untouched. Every missed message was a missed treatment.
Carson was set to a warm, friendly tone and briefed on services, pricing, and prep. He now replies to every new inquiry instantly, answers the common pricing and downtime questions, and books consults — plus he ran a win-back campaign across 300+ dormant leads with appointment reminders to cut no-shows.
Consult bookings more than doubled, 312 previously dead leads re-engaged, and automated reminders cut no-shows by roughly 60%. The owner reports it paid for itself in the first week.
Carson works each lead in a natural back-and-forth and only hands off once the appointment is locked.
Illustrative example. “Lumière Aesthetics” is a fictional company and figures are representative of typical results, not a guarantee.
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